A World of Service at Astley Clarke
Please contact +44 (0) 207 706 0060 or email Customer Service
Our expert team of Personal Shoppers have an indisputable passion for jewellery, and are available to help with any queries you may have by telephone or email. Please call +44 (0) 20 7706 0060. Our Personal Shoppers are available Monday to Thursday 9am to 6pm, & Friday 9am to 5pm. You may also contact them by email at email@example.com.
We understand that occasionally a lady simply has to have that perfect something for a special occasion, and that it often can not wait. Such is our confidence that you will find what you are looking for at Astley Clarke that we really will do all we can to try and help. If you live in London, please select 'London Same Day Delivery' during Check-out and your jewellery will be delivered to your home or office that day. This service costs £20. Call us on +44 (0) 207 706 0060.
UK Standard Delivery is FREE
UK Next Day Delivery is £9.95 (If your order is placed before 2pm)
London Same Day delivery £20 (If your order is placed before 2pm)
London Evening £12.95 (If your order is placed before 2pm)
European Delivery FREE (3 - 5 working days)
International Delivery FREE (3 - 5 working days)
Please note, we have extended our returns period until the 6th of January and you can return your jewellery for any reason.
You can return your jewellery free of charge (within the UK) for any reason. A Return Authorisation (RA) number must be requested from Astley Clarke before January 6th, and we must then receive your jewellery back within 7 days.
Yes. Astley Clarke has a beautiful Boutique based in Central London.
Our London Boutique Christmas Opening Times:
Monday to Wednesday & Friday 9am to 6pm
Thursday 9am to 8pm
Please feel free to call us on +44 (0) 207 706 0060 and make an appointment to view a collection. We are based at 6 Junction Mews, London, W2 1PN.
Yes. Our bespoke service provides personal consultation with our design and personal shopping teams, to create one-off pieces of jewellery that are beyond your expectations.
Yes. Astley Clarke offer a customised hand engraving service for a selection of our fine designer jewellery. All engraving is done by hand in central London. This bespoke service cannot be ordered online: please speak to our personal shoppers to discuss the personalisation of any piece of jewellery. Call +44 (0) 207 706 0060 or email firstname.lastname@example.org
Yes. We offer complimentary gift wrapping for all purchases made in the showroom, or it is available for an additional £5.00 for each item on the site. Your jewellery will be wrapped with the finest handmade wrapping paper, tied with an Italian ribbon. Simply check the Gift Wrapping box before you add an item to your basket. View Astley Clarke's Gift Wrapping.
Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavour to show each piece worn by a model.
VAT is charged at 20% for all orders and is included in the retail price. Please email email@example.com if you have further queries about VAT, or call us on +44 (0) 207 706 0060.
We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Vouchers.
For help finding your ring size, please click here to visit our guide to measuring your ring size.
Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
We adhere to the Kimberley Process and are committed to sourcing our diamonds in the most ethical and environmentally responsible manner.
The Kimberley Process, adopted in 2002, regulates 99% of the rough diamond trade worldwide, through a system of import/export controls that prevents conflict diamonds from entering the legitimate supply chain. Key industry representatives, including JA, worked with governments and human rights groups (often called non-governmental organizations, or NGOs) around the world to bring about this solution to the conflict diamond problem. KP is supported and mandated by the United Nations. Today, 69 participating nations and the worldwide diamond industry uphold KP regulations, along with help from NGOs.
How KP Works
Each of the KP countries is legally bound to export all shipments of rough diamonds in a tamper-resistant, sealed container, along with a government-validated Kimberley Process certificate that includes a list of its contents. No uncertified shipments of rough diamonds are permitted to enter any KP country.
Please speak to our personal shoppers if you have any concerns regarding the source of a diamond or gemstone.
June Pearl & Moonstone
October Opal & Tourmaline
November Topaz & Citrine
Once registered you will be able to:
If you forget your password, simply click on the 'Forgotten Password' button on the log in screen within 'My Account', and you will receive an email re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact our personal Shoppers on +44 (0)207 706 0060.
To view your Order History log on to 'My Account'. If you have not registered an account with us, you can do so Here
Yes. Either place your order online or call us on +44 (0) 207 706 0060. Your price will be show in pounds sterling, and the actual transaction on your card will leave your account in pounds sterling. The delivery charge for overseas is £12.95 to Europe (5 working days), £19.95 to the rest of the world (5 working days).
Gift vouchers are available in various denominations (from £50 to £5000) and you can purchase any multiple of these vouchers. Gift vouchers will be sent directly to you or your recipient's address by post. Each gift voucher has a unique voucher code number which can be redeemed against any purchase on the web site or over the telephone.
From time to time we may offer promotional media codes, either on our own website or through our carefully selected partners.