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A World of Service at Astley Clarke

Please contact +44 (0)20 7706 0060 or email Personal Shopper

Shopping with Astley Clarke

1. How do I contact a Personal Shopper?

Our expert team of Personal Shoppers have an indisputable passion for jewellery, and are available to help with any queries you may have by telephone or email. Please call +44 (0)20 7706 0060 or email at PersonalShopper@astleyclarke.com. Our Personal Shoppers are available

  • Monday to Thursday 9am - 6pm
  • Friday 9am - 5pm
  • Saturday 10am - 5pm

2. Can my jewellery be delivered today?

We understand that occasionally a lady simply has to have that perfect something for a special occasion, and that it often can not wait. Such is our confidence that you will find what you are looking for at Astley Clarke that we really will do all we can to try and help. If you live in London, please select 'London Same Day Delivery' during Check-out and your jewellery will be delivered to your home or office that day. This service costs £20. Call us on +44 (0)20 7706 0060 or email at PersonalShopper@astleyclarke.com.

Learn more about Delivery at Astley Clarke

3. What are your delivery charges?

UK Standard Delivery is FREE (2 - 3 working days)(If your order is placed before 3pm)
UK Next Day Delivery is £9.95 (If your order is placed before 1pm)
London Evening delivery £12.95 (If your order is placed before 1pm)
London Same Day delivery £20.00 (If your order is placed before 1pm)
European Delivery £12.95 (3 - 5 working days)
International Delivery £19.95 (3 - 5 working days)

Learn more about Delivery at Astley Clarke

4. What is your policy for returns and exchanges?

You can return your jewellery free of charge (within the UK) for any reason and we must then receive your jewellery back within 14 days.

Learn more about our Returns and Exchanges Policy

5. Can I visit your boutique and view the jewellery?

Yes. Astley Clarke has a beautiful Boutique based in Central London.

London Boutique Opening Times:

  • Monday to Thursday 9am - 6pm
  • Friday 9am - 5pm
  • Saturday 10am - 5pm

Please feel free to call us on +44 (0)20 7706 0060 and make an appointment to view a collection. We are based at 6 Junction Mews, London, W2 1PN.

6. Do you offer a bespoke service?

Yes. Our bespoke service provides personal consultation with our design and personal shopping teams, to create one-off pieces of jewellery that are beyond your expectations.

Learn more about our Bespoke Jewellery Service

7. Do you offer an engraving service?

Yes. Astley Clarke offer a customised hand engraving service for a selection of our fine designer jewellery. All engraving is done by hand in central London. This bespoke service cannot be ordered online: please speak to our personal shoppers to discuss the personalisation of any piece of jewellery. Call +44 (0)20 7706 0060 or email at PersonalShopper@astleyclarke.com

Learn more about our Jewellery Engraving Service

8. Is gift wrapping available?

Yes. We offer complimentary gift wrapping for all purchases made in the showroom, or it is available for an additional £5.00 for each item on the site. Your jewellery will be wrapped with the finest handmade wrapping paper, tied with an Italian ribbon. Simply check the Gift Wrapping box before you add an item to your basket. View Astley Clarke's Gift Wrapping.

9. Are the products pictured actual size?

Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavour to show each piece worn by a model.

10. Is VAT charged online?

VAT is charged at 20% for all orders and is included in the retail price.  Please email customerservice@astleyclarke.com if you have further queries about VAT, or call us on +44 (0)20 7706 0060.

11. Which payment methods do you accept?

We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Vouchers.

Click here for more information.

12. How does Pre-order work?

Our pre-order service allows you to purchase jewellery before it has arrived in our boutique. The following conditions apply for pre-orders:

Delivery: We aim to dispatch pre-ordered jewellery on or before the stated dispatch date. A confirmation email will be sent to you with the intended dispatch date. By pre-ordering you are securing your intended dispatch date, the site may reflect a new later date if demand increases but your date will not be affected. If the expected dispatch date experiences a delay of more than one week we will contact you with the new expected dispatch date, you may cancel the order if the revised date is not suitable. An automated dispatch email will be sent to you when the goods are dispatched and a link will be provided to track the item.

Payment: Your card will be pre-authorised (*) for the value of the item, your card will not be debited until the item is ready to be dispatched. If your pre-authorisation has expired we will contact you to re-authorise the card before dispatch.

Multiple items order: If your order contains jewellery that is both in stock and on pre-order we will dispatch the available pieces and debit your card only for these pieces. When the jewellery on pre-order is ready for dispatch we will contact you to re-confirm your card details. You will be sent a separate dispatch confirmation email when your pre-ordered jewellery is dispatched.

*Pre-authorisation – this is the ring-fencing of funds from your credit card limit. The funds are not debited but by ring fencing them it may prevent you from using this available credit for another purchase. Typically a pre-authorisation may last for a maximum of 21 days and expires once the goods are dispatched and the card is debited.

Your pre-order purchase is also subject to our General Terms and Conditions.

Your Jewellery Questions Answered

1. How do I measure my ring size?

For help finding your ring size, please click here to visit our guide to measuring your ring size.

2. What is Vermeil?

Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.

3. Are Astley Clarke diamonds from traceable sources?

We adhere to the Kimberley Process and are committed to sourcing our diamonds in the most ethical and environmentally responsible manner.

The Kimberley Process, adopted in 2002, regulates 99% of the rough diamond trade worldwide, through a system of import/export controls that prevents conflict diamonds from entering the legitimate supply chain. Key industry representatives, including JA, worked with governments and human rights groups (often called non-governmental organizations, or NGOs) around the world to bring about this solution to the conflict diamond problem. KP is supported and mandated by the United Nations. Today, 69 participating nations and the worldwide diamond industry uphold KP regulations, along with help from NGOs.

How KP Works

Each of the KP countries is legally bound to export all shipments of rough diamonds in a tamper-resistant, sealed container, along with a government-validated Kimberley Process certificate that includes a list of its contents. No uncertified shipments of rough diamonds are permitted to enter any KP country.

Please speak to our personal shoppers if you have any concerns regarding the source of a diamond or gemstone.

4. What are the twelve birthstones?

January  Garnet
February  Amethyst
March   Aquamarine
April   Diamond
May   Emerald
June   Pearl & Moonstone
July   Ruby
August   Peridot
September  Sapphire
October  Opal & Tourmaline
November  Topaz & Citrine
December  Turquoise

My Account

1. Why should I register an account with Astley Clarke?

Once registered you will be able to:

  • Track the progress of your orders
  • View your order history
  • Create a Wishlist of your favourite pieces, which you can either make public or keep private
  • Register for our gift reminder service
  • Register for Astley's Newsletter to hear about the latest designer jewellery collections. You can amend your preferences to personalise the information we send you
  • Update your address details

2. What do I do if I forget the password to My Account?

If you forget your password, simply click on the 'Forgotten Password' button on the log in screen within 'My Account', and you will receive an email re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact our Personal Shoppers on +44 (0)20 7706 0060. or email at PersonalShopper@astleyclarke.com

3. How do I view my Order History?

To view your Order History log on to 'My Account'. If you have not registered an account with us, you can do so Here

4. Can I order from overseas?

Yes. Either place your order online or call us on +44 (0)20 7706 0060. Your price will be show in pounds sterling, and the actual transaction on your card will leave your account in pounds sterling. The delivery charge for overseas is £12.95 to Europe (5 working days), £19.95 to the rest of the world (5 working days).

5. How do I redeem a gift voucher?

Gift vouchers are available in various denominations (from £50 to £5000) and you can purchase any multiple of these vouchers. Gift vouchers will be sent directly to you or your recipient's address by post. Each gift voucher has a unique voucher code number which can be redeemed against any purchase on the web site or over the telephone.

For further advice please click here.

6. How do I use a media/promo code?

From time to time we may offer promotional media codes, either on our own website or through our carefully selected partners.

Click here to learn how to redeem your media code.

© Astley Clarke Limited 2015