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Please contact +44 (0) 207 706 0060 or email Customer Service

Terms and Conditions

Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Astley Clarke Ltd, registered address is 107 Cheapside, London, EC2V 6DN. This service is operated by Astley Clarke Ltd (Astley Clarke Ltd and AstleyClarke.com each separately and together in this Agreement, “we”, “us” or “our”). Company Registration number - 05638586.

  1. The Contract between you and us
  2. Pricing, Delivery and Discount Codes
  3. Right for you to cancel your contract
  4. Cancellation by us
  5. Delivery of goods to you
  6. Liability
  7. Notices
  8. Invalidity
  9. Privacy
  10. Third Party
  11. Governing Law
  12. Entire Agreement
  13. Trade Marks
  14. Events Beyond our Control
  15. Our rights
  16. Our VAT number
  17. Promotion Codes
  18. Sample Sale
  19. Next Day Delivery Promotion

1. The Contract between you and us

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Astley Clarke. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

2. Pricing, Delivery and Discount Codes:

2.1 The prices payable for goods that you order are as set out in our website.

2.1.1 All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

2.3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

2.4 Please click here to view all delivery charge details.

2.5 Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

3. Right for you to cancel your contract

3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us by email at returns@astleyclarke.com or telephone us on +44 (0) 207 706 7600.

3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You calling us within 7 days of receiving your goods and receiving a ‘Returns Authorisation number’.
b) The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances.

To return your item within the UK please click here for more information

To return your item from overseas please click here for more information

3.4 Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

4. Cancellation by us

4.1 We reserve the right to cancel the contract between you and us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

5.2 All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier during Royal Mail industrial action. Delivery Charges:
* Standard UK Delivery is Free
* Next Day Delivery within the UK is £9.95
* London Same Day is £20
* London Evening is £12.95
* European Delivery will take 3 - 5 working days and is £12.95
* International Delivery will take 3 - 5 working days and is £19.95
* For urgent orders within London postcodes, you must order before 1pm and use our London Same Day courier service for which we charge a flat fee of £20
* Postage for returns from the UK is free of charge

5.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

5.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
5.6 Please click here to view all delivery charge details.

6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.

6.2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

6.2.1 to make good any shortage or non-delivery; or

6.2.2 to replace any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at marketing@astleyclarke.com and all notices from us to you will be displayed on our website from time to time.

8. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy

10. Third Party

10.1: Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

10.2 Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Astley Clarke, including advertisers. Astley Clarke has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

11. Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

12. Entire Agreement

12.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

13. Trade Marks

Astley Clarke Ltd is the operator of www.astleyclarke.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

14. Events Beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

15. Our rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

16. Our VAT number

Our VAT number is: 876900685

17. Promotion Codes

Promotion Codes are only valid on full price items and exclude sale items, gift wrap, gift vouchers, the Breast Cancer Campaign charity bracelet and may not apply to all of our designers.

18. Sample Sale

Cash, credit and debit cards accepted.

No refunds or exchanges.

All sales are final.

Entry to the sample sale will be £2 per person which will be donated to Breast Cancer Campaign Charity (Registered Charity Nos 299758 & SCO39974) (Company No 05074725).

19. Next Day Delivery Promotion

Orders must be placed by 3pm in order to qualify for Next Day Delivery. Please note that orders placed after 3pm Friday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday. This promotion only applies to orders shipped to within the mainland UK. Offer excludes sale items and gift vouchers.

© Astley Clarke Limited 2014