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Contract of Sale

Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Astley Clarke Ltd, registered address is 107 Cheapside, London, EC2V 6DN. This service is operated by Astley Clarke Ltd (Astley Clarke Ltd and AstleyClarke.com each separately and together in this Agreement, “we”, “us” or “our”). Company Registration number - 05638586.

The Contract between you and us

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Astley Clarke. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with the clause 'Right for you to cancel your contract' below. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

Pricing, Delivery and Discount Codes

1. The prices payable for goods that you order are as set out in our website.

1.1. All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.

2. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3. Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

4. Please click here to view delivery times and costs.

5. Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

Right for you to cancel your contract

1. Subject to 3. below, you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

2. To cancel your contract you must notify us by email at returns@astleyclarke.com or telephone us on +44 (0) 207 706 7600.

3. Your right to cancel your contract with us for the goods you have ordered is subject to:

a) You calling us within 14 days of receiving your goods and receiving a ‘Returns Authorisation number’.

b) The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances.

To return your item, please click here for more information.

4. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

Cancellation by us

1. We reserve the right to cancel the contract between you and us if:

1.1. We have insufficient stock to deliver the goods you have ordered;
1.2. we do not deliver to your area; or
1.3. one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

2. If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

2. All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier during Royal Mail industrial action.

3. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

5. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

6. Please click here to view delivery times and costs.


1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.

2. If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

2.1. to make good any shortage or non-delivery; or
2.2. to replace any goods that are damaged or defective; or
2.3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause mentioned in 2.3. above.

4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at PersonalShopper@astleyclarke.com and all notices from us to you will be displayed on our website from time to time.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our Privacy Policy below.

Third Party

1. Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

2. Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Astley Clarke, including advertisers. Astley Clarke has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

Entire Agreement

1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

2. We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

Trade Marks

Astley Clarke Ltd is the operator of www.astleyclarke.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

Events Beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Our Rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Our VAT Number

Our VAT number is: 876900685.


Astley Clarke is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

Astley Clarke is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register to use our website we need to know your name, postal address and email address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our Personal Shoppers at Astley Clarke. We use Barclays and Commidea - both secure payment services - to process your payments.

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies.

If you are receiving emails from Astley Clarke and would like them to stop you can either opt out by using the link at the bottom of our emails, or contact our Personal Shoppers on +44 (0) 207 706 0060 or by email at PersonalShopper@astleyclarke.com.

When you place an order may also choose to receive information from carefully selected third parties whose products or services we believe may be of interest to you. If you decide at any point that you no longer wish to receive these please contact Customer Services on CustomerService@astleyclarke.com and they will update our systems.

Our use of cookies and other information gathering technologies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

Data Protection Act

Astley Clarke Ltd is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like your details to be removed entirely, please email CustomerService@astleyclarke.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Your Consent

By visiting Astley Clarke, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Astley Clarke

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to marketing@astleyclarke.com, or call us on +44 (0) 207 706 0060.

Data Capture

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact Customer Services on CustomerService@astleyclarke.com, or call us on +44 (0) 207 706 0060.

Security Guarantee

Astley Clarke web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

Payment Methods

We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Vouchers.

In special circumstances we can accept payment by BACS or CHAPS - however, please note that we will be unable to dispatch your goods until payment has been received and cleared.

For further information regarding payment please contact one of our Personal Shoppers on +44 (0) 207 706 0060. Alternatively, send an email to PersonalShopper@astleyclarke.com with any questions you may have.


Astley Clarke occasionally releases promotion codes. The best way to be the first to know about any offers or sale events is to subscribe to our emails.

To use a promotion code, please enter the code in the box provided on the basket page, click 'Redeem' and the discount will be applied to your shopping basket.

If you have any problems at all redeeming your code, please contact our Personal Shoppers on +44 (0)207 706 0060 or at PersonalShopper@astleyclarke.com.

Terms & Conditions

1. Unless advised that your offer will automatically be applied to your basket, you must enter the promotion code during the checkout process when placing your order online, otherwise the discount will not be applied to your order.

2. Promotion codes are only valid on full price items and exclude sale items, gift wrap, gift vouchers, special orders, the Breast Cancer Campaign Biography Bracelet and the Theirworld Charity Biography Bracelets.

3. Only one code can be used per transaction.

4. All offers are subject to stock availability and are subject to change at any time.

5. Codes are non-transferrable and no cash alternative is available.

6. Any promotion code offered on the website is valid only for use against a purchase made via the website, unless otherwise stated.

7. If returning an item from an order purchased with a promotion code applied, then the same discount will be applied to each item of your order that you return. Further, any free promotional gift given with an order must also be returned if you are returning the item(s) to which the gift related.


Astley Clarke Ltd is the operator of www.astleyclarke.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners.

No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us to...

  • Make our website work as you would expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you, to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to...

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Showing you which pages you have recently visited
  • Tailoring content to your needs
  • Remembering your preferences such as layout and geographical preferences

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.
Our site includes the following which use cookies:

Google - Privacy Policy
Vimeo - Privacy Policy

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:

Facebook - Privacy Policy
Twitter - Privacy Policy
Pinterest - Privacy Policy
Google+ - Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use:

Google Analytics - Privacy Policy
Chartbeat - Privacy Policy

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.
We use:

Google Adwords - Privacy Policy

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called "remarketing cookie" during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
We use:

AdRoll - Privacy Policy

Affiliate Cookies

We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.
Our affiliate cookies are provided by:

Affiliate Window - Privacy Policy
Linkshare - Privacy Policy

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.