Privacy Policy

Astley Clarke is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you register to use our website we need to know your name, shipping address and email address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our Personal Shoppers at Astley Clarke. We use Barclays and Commidea – both secure payment services – to process your payments. We gather this information to allow us to process your orders, register your account and contact you with information regarding your account. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies. When you register your account you can choose to opt out of receiving marketing email communication from Astley Clarke. If you are receiving emails from Astley Clarke and would like them to stop you can either opt out in the preference section of the ‘my account’ page, unsubscribe using the link about the bottom of our emails. On the ‘My Account’ page you can also choose to receive information from Astley Clarke by post including event invitations and brochures, and you may also choose to receive information from carefully selected third parties whose products or services we believe may be of interest to you. If you decide at any point that you no longer wish to receive either of these services you may deselect them in the preference section on the ‘My Account’ page.

2. Our use of cookies and other information gathering technologies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

3. Astley Clarke Ltd is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.

4. Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

5. Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If any of the information that you have provided to AstleyClarke.com changes, for example if you change your email address or name, or if you wish to cancel your registration, please update your details on the ‘My Account’ page. If you would like your details to be removed entirely, please email marketing@astleyclarke.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

6. Your Consent

By visiting Astley Clarke, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact Astley Clarke

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to marketing@astleyclarke.com, or call us on 1-855-278-5392(ASTLEYC).