A World of Service at Astley Clarke
Please contact 1-855-278-5392(ASTLEYC) or email Customer Service
Our expert team of Personal Shoppers have an indisputable passion for jewelry, and are available to help with any queries you may have by telephone or email. Please call 1-855-278-5392 (ASTLEYC). Our Personal Shoppers are available Monday to Wednesday & Friday 8.30am to 7pm, Thursday 8.30am to 8pm, and Saturday 10.30am to 5.30pm. You may also contact them by email at email@example.com.
We ship to the US, Canada, Australia, New Zealand, Hong Kong, UAE, Oman, Qatar, Kuwait, Singapore, Japan
Shipping is FREE, and we pay the Duty on all orders over $250, otherwise it ias charged at $24.95 (5 working days)
Please note that any duty and taxes that may be levied in the country of destination (on orders under $250) are the responsibility of the customer.
From outside of the UK, you will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.
You can return your jewelry free of charge (within the UK) for any reason. A Return Authorisation (RA) number must be requested from Astley Clarke within 14 days of receiving your jewelry, and we must then receive your jewelry back within 7 days.
Yes. If you are in London, Astley Clarke has a beautiful Showroom based just north of Marble Arch, in Central London.
Showroom Opening Times:
Monday to Thursday 9am to 6pm
Friday 9am to 5pm
Please feel free to call us on 1-855-278-5392 (ASTLEYC) or +44 (0) 207 706 0060 and make an appointment to view a collection. We are based at 6 Junction Mews, London, W2 1PN, United Kingdom.
Yes. Our bespoke service provides personal consultation with our design and personal shopping teams, to create one-off pieces of jewelry that are beyond your expectations.
Yes. Astley Clarke offer a customized hand engraving service for a selection of our fine designer jewelry. All engraving is done by hand in central London. This bespoke service cannot be ordered online: please speak to our personal shoppers to discuss the personalization of any piece of jewelry. Call 1-855-278-5392 (ASTLEYC) or email firstname.lastname@example.org
Yes. Gift wrapping is available for an additional $7.95 for each item. Your jewelry will be wrapped with the finest handmade wrapping paper, tied with an Italian ribbon. Simply check the Gift Wrapping box before you add an item to your basket. View Astley Clarke's Gift Wrapping.
Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavor to show each piece worn by a model.
NO, We pay the Duty on all orders over $250.
Please note that any duty and taxes that may be levied in the country of destination, on orers under $250 are the responsibility of the customer.
Please email email@example.com if you have further queries about Tax, or call us on 1-855-278-5392 (ASTLEYC).
We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Vouchers.
For help finding your ring size, please click here to visit our guide to measuring your ring size.
Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
Astley Clarke diamonds are from traceable sources and adhere to the strict guidelines outlined in the Kimberley Process.
The Kimberley Process, adopted in 2002, regulates 99% of the rough diamond trade worldwide, through a system of import/export controls that prevents conflict diamonds from entering the legitimate supply chain. Key industry representatives, including JA, worked with governments and human rights groups (often called non-governmental organizations, or NGOs) around the world to bring about this solution to the conflict diamond problem. KP is supported and mandated by the United Nations. Today, 69 participating nations and the worldwide diamond industry uphold KP regulations, along with help from NGOs.
How KP Works
Each of the KP countries is legally bound to export all shipments of rough diamonds in a tamper-resistant, sealed container, along with a government-validated Kimberley Process certificate that includes a list of its contents. No uncertified shipments of rough diamonds are permitted to enter any KP country.
Please speak to our personal shoppers if you have any concerns regarding the source of a diamond or gemstone.
June Pearl & Moonstone
October Opal & Tourmaline
November Topaz & Citrine
Once registered you will be able to:
If you forget your password, simply click on the 'Forgotten Password' button on the log in screen within 'My Account', and you will receive an email re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact our Personal Shoppers on 1-855-278-5392 (ASTLEYC).
To view your Order History log on to 'My Account'. If you have not registered an account with us, you can do so here
Gift vouchers are available in various denominations (from $50 to $5000) and you can purchase any multiple of these vouchers. Gift vouchers will be sent directly to you or your recipient's address by post. Each gift voucher has a unique voucher code number which can be redeemed against any purchase on the web site or over the telephone.
From time to time we may offer promotional media codes, either on our own website or through our carefully selected partners.