Frequently Asked Questions

Shopping with Astley Clarke

1. How do I contact a Personal Shopper?

Our expert team of Personal Shoppers have an indisputable passion for jewelry, and are available to help with any queries you may have by telephone or email. Please call 1-855-278-5392 (ASTLEYC). Our Personal Shoppers are available Monday to Wednesday & Friday 8.30am to 7pm, Thursday 8.30am to 8pm, and Saturday 10.30am to 5.30pm. You may also contact them by email at personalshopper@astleyclarke.com.

2. Where do you ship to and what are your shipping charges?

We ship to the US, Canada, Australia, New Zealand, Hong Kong, UAE, Oman, Qatar, Kuwait, Singapore, Japan

Shipping is FREE, and we pay the Duty on all orders over $250, otherwise it ias charged at $24.95 (5 working days)

Please note that any duty and taxes that may be levied in the country of destination (on orders under $250) are the responsibility of the customer.

Learn more about Shipping at Astley Clarke

3. What is your policy for returns and exchanges?

From outside of the UK, you will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.

You can return your jewelry free of charge (within the UK) for any reason. A Return Authorisation (RA) number must be requested from Astley Clarke within 14 days of receiving your jewelry, and we must then receive your jewelry back within 7 days.

Learn more about our Returns and Exchanges Policy

4. Can I visit your showroom and view the jewelry?

Yes. If you are in London, Astley Clarke has a beautiful Showroom based just north of Marble Arch, in Central London.

Showroom Opening Times:

Monday to Thursday 9am to 6pm
Friday 9am to 5pm

Please feel free to call us on 1-855-278-5392 (ASTLEYC) or +44 (0) 207 706 0060 and make an appointment to view a collection. We are based at 6 Junction Mews, London, W2 1PN, United Kingdom.

5. Do you offer a bespoke service?

Yes. Our bespoke service provides personal consultation with our design and personal shopping teams, to create one-off pieces of jewelry that are beyond your expectations.

Learn more about our Bespoke Jewelry Service

6. Do you offer an engraving service?

Yes. Astley Clarke offer a customized hand engraving service for a selection of our fine designer jewelry. All engraving is done by hand in central London. This bespoke service cannot be ordered online: please speak to our personal shoppers to discuss the personalization of any piece of jewelry. Call 1-855-278-5392 (ASTLEYC) or email customerservice@astleyclarke.com

Learn more about our Jewelry Engraving Service

7. Is gift wrapping available?

Yes. Gift wrapping is available for an additional $7.95 for each item. Your jewelry will be wrapped with the finest handmade wrapping paper, tied with an Italian ribbon. Simply check the Gift Wrapping box before you add an item to your basket. View Astley Clarke's Gift Wrapping.

8. Are the products pictured actual size?

Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavor to show each piece worn by a model.

9. Is Tax charged online?

NO, We pay the Duty on all orders over $250.

Please note that any duty and taxes that may be levied in the country of destination, on orers under $250 are the responsibility of the customer.

Please email customerservice@astleyclarke.com if you have further queries about Tax, or call us on 1-855-278-5392 (ASTLEYC).

10. Which payment methods do you accept?

We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Vouchers.

Click here for more information.

Your Jewelry Questions Answered

1. How do I measure my ring size?

For help finding your ring size, please click here to visit our guide to measuring your ring size.

2. What is Vermeil?

Vermeil is a combination of Sterling Silver with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.

3. Are Astley Clarke diamonds from traceable sources?

Astley Clarke diamonds are from traceable sources and adhere to the strict guidelines outlined in the Kimberley Process.

The Kimberley Process, adopted in 2002, regulates 99% of the rough diamond trade worldwide, through a system of import/export controls that prevents conflict diamonds from entering the legitimate supply chain. Key industry representatives, including JA, worked with governments and human rights groups (often called non-governmental organizations, or NGOs) around the world to bring about this solution to the conflict diamond problem. KP is supported and mandated by the United Nations. Today, 69 participating nations and the worldwide diamond industry uphold KP regulations, along with help from NGOs.

How KP Works

Each of the KP countries is legally bound to export all shipments of rough diamonds in a tamper-resistant, sealed container, along with a government-validated Kimberley Process certificate that includes a list of its contents. No uncertified shipments of rough diamonds are permitted to enter any KP country.

Please speak to our personal shoppers if you have any concerns regarding the source of a diamond or gemstone.

4. What are the twelve birthstones?

January  Garnet
February  Amethyst
March   Aquamarine
April   Diamond
May   Emerald
June   Pearl & Moonstone
July   Ruby
August   Peridot
September  Sapphire
October  Opal & Tourmaline
November  Topaz & Citrine
December  Turquoise

My Account

1. Why should I register an account with Astley Clarke?

Once registered you will be able to:

• Track the progress of your orders
• View your order history
• Create a Wishlist of your favorite pieces, which you can either make public or keep private
• Register for our gift reminder service
• Register for Astley's Newsletter to hear about the latest designer jewelry collections. You can amend your preferences to personalize the information we send you
• Update your address details

2. What do I do if I forget the password to My Account?

If you forget your password, simply click on the 'Forgotten Password' button on the log in screen within 'My Account', and you will receive an email re-setting your password to a new one. Please note that once you have done this, we would advise you to log in and change this to a new password which will be more memorable to you. If you are having problems logging on then please contact our Personal Shoppers on 1-855-278-5392 (ASTLEYC).

3. How do I view my Order History?

To view your Order History log on to 'My Account'. If you have not registered an account with us, you can do so here

4. How do I redeem a gift voucher?

Gift vouchers are available in various denominations (from $50 to $5000) and you can purchase any multiple of these vouchers. Gift vouchers will be sent directly to you or your recipient's address by post. Each gift voucher has a unique voucher code number which can be redeemed against any purchase on the web site or over the telephone.

For further advice please click here.

5. How do I use a media/promo code?

From time to time we may offer promotional media codes, either on our own website or through our carefully selected partners.

Click here to learn how to redeem your media code.