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Careers at Astley Clarke

Astley Clarke is a British fine jewellery brand founded in London by Bec Astley Clarke MBE to celebrate design and colour in fine jewellery and to create a brand that represents all that is good and proper about British luxury. Astley Clarke’s personality is imbued with the wit and irreverence that captures the imagination of a new generation of luxury customers. We combine the grandest of ideas with an acute attention to the tiniest of details.

Based out of a little cobbled mews in W2, the head office houses the whole UK team from the design studio through to marketing and accounts. We may be a small team but we are one that is dedicated to championing everything we love about Astley Clarke. Our current vacancies are listed below so if you would like to become a part of the Astley Clarke team please do not hesitate to get in touch at hr@astleyclarke.com.

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Customer Service Assistant

Where: Astley Clarke Head Office, London, W2 1PN

Reporting to: Customer Services Manager

The Hours: 9am- 6pm Monday - Friday and 2 Saturdays per month. Will be expected to work extra evenings and weekends where needed for events and during peak.

We are looking for an enthusiastic, friendly and detail driven Customer Service Assistant. Working in a small team you will be supporting our customers with their problems, queries and offering help and advice whilst ensuring the best customer care and sales experience is given to all customers.

Core Responsibilities:

  • Communicating courteously with customers by telephone, live chat, email and face to face in the Boutique
  • Investigating and solving customer issues quickly and efficiently making sure that queries are responded to and resolved within a timely manner
  • Processing orders, refunds, exchanges and replacements for customers, concessions and wholesale accounts
  • Assisting customers with product selection and placing orders
  • Liaising with third parties such as Royal Mail, courier companies and Fedex to track parcels and missing items
  • Managing our repairs service across the retail, concession and wholesale channels
  • Informing customers with any delays with their orders and managing customer expectations
  • Assisting with administration for the Merchandising team
  • Lunch time, weekend, holiday and ad hoc cover for the Boutique sales team
  • Providing support at sales events such as customer events and tradeshows
  • Supporting wholesale business through general admin duties and ad hoc projects

Skills Required:

  • Passionate about jewellery
  • Experience with customer service
  • Excellent verbal and written communication skills, and a polite and clear phone manner
  • Friendly, helpful, passionate about maintaining customer relationships and willing to go the extra mile
  • Exceptional organisational & administrative skills
  • Strong problem solving skills
  • Ability to work under pressure in a fast-paced environment
  • IT literate – in particular with Excel and MS Office and a quick learner for new systems

Please apply with your CV and covering letter to hr@astleyclarke.com.

Digital Marketing Executive

Astley Clarke is a leading British fine jewellery brand with a strong online presence and track record of digital growth. This is a great opportunity to contribute to the growth of the website within a digital team of 7, and take responsibility for all paid advertising across PPC, PLAs, SEO and affiliates. This performance marketing role will suit an analytical thinker with a strong attention to detail, and at least 3 years’ experience in the digital luxury/ fashion sector.

Key Responsibilities:

  • Oversee planning, implementation and optimisation across PPC, affiliates, display (programmatic and dynamic), retargeting ads and all paid social channels, ensuring the visual delivery and copy is in line with the brand guidelines
  • Create and execute strategies to drive both retention and acquisition, identifying appropriate tactics, channels and budgets for each
  • Use our CRM system and website CMS to create targeted customer segments
  • Responsible for weekly and monthly reporting, testing, identifying improvements, and launching new initiatives
  • Liaise with affiliate partners and platform to deliver the agreed outcomes
  • Work with the digital team to identify and implement improvements thought through from an technical SEO & integration perspective as well as UX/design
  • Manage the merchant centre account and supplemental feeds

What we’re looking for

  • Good experience with Google Analytics, Google Ads and Bing with a high level of practical knowledge in both search and shopping campaigns
  • Practical experience in all paid social channels including; Pinterest and Facebook Ads Manager
  • Strong analytical skills and commercial acumen
  • Creative awareness, a sensibility for luxury brands and enjoy brainstorming ideas and concepts to create engaging campaigns and content
  • Proven track record of performance managing digital channel ROI and delivering profitability
  • Monitor industry trends, plan for peak seasons with promotional calendars and create innovative digital campaigns

Please apply with your CV and covering letter to hr@astleyclarke.com.

Full Time & Part Time Sales Assistants

Do you have buckets of designer or luxury jewellery experience with a reputation for exceptional customer experience? We would like to hear from you. As a rapidly growing British brand we often have roles available in our concessions within London's finest department stores. We offer superb product training for the right candidates as well as a generous jewellery allowance and yet more incentives.

Please apply with your CV and covering letter to hr@astleyclarke.com.