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Privacy Policy

Astley Clarke is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our Personal Shoppers at Astley Clarke. We use Barclays and Commidea - both secure payment services - to process your payments.

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by e-mail and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies.

If you are receiving e-mails from Astley Clarke and would like them to stop you can either opt out by using the link at the bottom of our e-mails, or contact our Personal Shoppers on +44 (0)20 7706 0060 or by e-mail at personalshopper@astleyclarke.com.

When you place an order may also choose to receive information from carefully selected third parties whose products or services we believe may be of interest to you. If you decide at any point that you no longer wish to receive these please contact Customer Services on customerservice@astleyclarke.com and they will update our systems.

Our use of cookies and other information gathering technologies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests (a cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites). Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

Data Protection Act

Astley Clarke Ltd is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like your details to be removed entirely, please e-mail customerservice@astleyclarke.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Your Consent

By visiting Astley Clarke, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Astley Clarke

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to marketing@astleyclarke.com, or call us on +44 (0)20 7706 0060.

Astley Clarke
6 Junction Mews
London
W2 1PN

Data Capture

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact Customer Services on customerservice@astleyclarke.com, or call us on +44 (0)20 7706 0060.

Security Guarantee

Astley Clarke web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

Payment Methods

We accept payment online by Visa, MasterCard, Amex, Maestro, Electron or Solo. In addition, you can also pay for all or part of your order using Astley Clarke Gift Cards.

In special circumstances we can accept payment by BACS or CHAPS - however, please note that we will be unable to dispatch your goods until payment has been received and cleared.

For further information regarding payment please contact one of our Personal Shoppers on +44 (0)20 7706 0060. Alternatively, send an e-mail to personalshopper@astleyclarke.com with any questions you may have.

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us to...

  • Make our website work as you would expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you, to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to...

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Showing you which pages you have recently visited
  • Tailoring content to your needs
  • Remembering your preferences such as layout and geographical preferences

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.
Our site includes the following which use cookies:

Google - Privacy Policy
Vimeo - Privacy Policy

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:

Facebook - Privacy Policy
Twitter - Privacy Policy
Pinterest - Privacy Policy
Google+ - Privacy Policy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use:

Google Analytics - Privacy Policy
Chartbeat - Privacy Policy

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.
We use:

Google Adwords - Privacy Policy

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called "remarketing cookie" during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
We use:

AdRoll - Privacy Policy

Intelligent Futures - Privacy Policy

Intelligent Futures - Cookies

Affiliate Cookies

We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.
Our affiliate cookies are provided by:

Linkshare - Privacy Policy

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with anti-spyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.