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Astley Clarke is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application and digital service ("Services") of Astley Clarke Ltd ("we", "us", "our") and explains what information we collect, how we process it and the procedures that we have in place to safeguard your privacy.

If you do not agree to the following policy you may wish to cease viewing/using this website.

Who is responsible for the personal information we collect?

We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.

If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Data Protection Officer on [email protected], or call +44 (0)20 7706 0060.

What information we collect

At Astley Clarke we collect personal information about you in order to provide you with the best service and a personalised shopping experience.

The Information that we collect from you includes, but is not limited to:

  • personal information such as your name, date of birth and gender.
  • contact information such as email address, postal address and telephone number.
  • financial information such as credit / debit card numbers.
  • your marketing preferences, including any consent you have given us when you subscribe to our newsletter or set up an online account.
  • if you contact us by telephone, email or live chat we may keep a record of that correspondence.
  • Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.
  • Website activities, we collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us.

We also collect some information automatically including, but not limited to:

  • information related to the browser, device or operating system that you use to access our Services.
  • your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket and purchased. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail.

How we use this information

We process your personal data including, but not limited to, the following purposes:

  • to personalise our products and services for you.
  • to process and fulfil your order and to provide products and services you have requested.
  • to provide customer service care.
  • sending you information about changes to our terms or policies.
  • verifying your identity.
  • to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.

Where and when you give us your consent, we, our employees, service providers, and selected third parties will use your personal data:

  • for direct marketing to send you e-newsletters and other promotional material about our services. We work with Ometria to check if these have been received and opened to help make our communications relevant to you.
  • to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalise content and advertising for you and to allow our content to function better.
  • on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

If you no longer wish for us to use your personal information for marketing purposes, you have an absolute right to opt-out at any time. You can do this by clicking on the "Unsubscribe" link at the bottom of our emails or by contacting us at [email protected].

When you register your personal information with Astley Clarke, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services including, but not limited to, registration with Astley Clarke, subscribing to our newsletter or placing an order with us.

Who we share this data with

With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf including, but not limited to, handling payments, hosting services, database maintenance, delivery of your order, advertising service and conducting analytics.

In all cases, the third party is acting on Astley Clarke’s express instructions and in accordance with this Policy, confidentiality and levels of security.

Without your consent, we may share your personal data:

  • in response to legal process, for example, a court order or a subpoena, a law enforcement or government agency's request.
  • with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity, to protect the safety of other users of the Services or in response to a legal process.
  • if we, or one of our business units, undergoes a business transition, such as a merger or acquisition by another company, or sale of all or part of our assets.

Where will we transfer your personal information

If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.

Retaining your data

Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data in connection with performing a contract we will keep the data unless you ask for it to be removed.

Photos uploaded via our Engravable Lockets page are deleted after 30 days.

Your rights

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

If you wish to discuss the personal data we hold about you please get in contact via [email protected], calling +44 (0)20 7706 0060 or writing to us Astley Clarke Ltd, 6 Junction Mews, London W2 1PN.

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority, which is in the case of us, the Information Commissioner's Office (ICO), where you think we have not used your personal information in accordance with data protection law. The ICO's contact details are:

Information Commissioner's Office
Wycliff House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Third party links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

Security measures

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.

Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy policy.

How to manage and remove cookies

The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For further information, see www.aboutcookies.org.

How you can get in touch

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt-out of direct marketing, you can get in touch at [email protected], calling +44 (0)20 7706 0060 or writing to us Astley Clarke Ltd, 6 Junction Mews, London W2 1PN.

Changes to this privacy notice

From time to time, we may update this notice. Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.

This Privacy Policy was last updated on 8th November, 2021.

Cookies Policy

What are cookies

Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

In this cookies policy references to:

references to we, us or our means Astley Clarke, a limited company registered in England and Wales, company number: 5638586, whose registered office is Astley Clarke Ltd, 6 Junction Mews, London W2 1PN.

you means the person accessing and using the Website (as defined below); and

Website means www.astleyclarke.com

The Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used. We also use cookies to ensure that our online adverts reflect the interests of web users.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Other technologies

Pixel Tracking

Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:

customise communications that we send to you and content provided to you on our Website;

collect usage statistics on the use of the Website and our e-mails; and

collect statistics regarding the way you use our website and interact with e-mails that we sent to you.

Cookie Preferences

You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

This Privacy Policy was last updated on 8th November, 2021.

Information on the cookies that we use

Cookie Type Description Use on our Website

Strictly necessary cookies

These cookies are required for the operation of the Website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.

We use these cookies to:

  • Remember your preference as to whether you wish to allow us to store cookies on your device.
  • Remember selections or information you have entered when you navigate to different pages during your visit, including any items added to your shopping basket.
  • Remember your preferred geographical region for the Website.

Analytical / performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This assists us in improving the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

This including Google Analytics, Google tag manager, Facebook tracking pixel, Pinterest, Microsoft Advertising, Yahoo Advertising, YouTube Analytics.

We use these cookies to:

  • Monitor and provide statistics on how the Website is used.
  • Help us improve the Website by measuring any errors that occur.

Functionality cookies

Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customisations you make to pages on the Website during your visit.

If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit.

We use these cookies to:

  • Store your preferences, for example whether you wish to view products in a list or a grid.
  • Remember your preference as to whether you wish to allow us to store cookies on your device.

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