Astley Clarke Delivery Terms and Conditions

We ship globally from our studio in London UK. You will receive a shipping confirmation email with a tracking number. All prices on our website include duties & taxes, there are no additional fees due upon receipt of your package.

For personalised items such as engraved items allow 2-3 days processing time in addition to the above standard delivery timescales.

*Gift Wrap not included in free shipping thresholds.

Absolutely. You will receive an email with a tracking number once your order is shipped.

Note that all orders require a signature at delivery. If there is no one to sign for the package, the delivery might be delayed.

We ship to the following countries (listed below in alphabetical order).

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Sweden, Taiwan, U.A.E., United States.

We are unable to ship to P.O. boxes 

**We are currently not shipping to Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Switzerland, Turkey and Portugal - due to custom restrictions in place for Precious Metals. 

Deliveries to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands, and the following postcodes operate with a two day delivery as standard: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3

Orders for international delivery must be placed via our international website – select your destination country on the website homepage (found at the bottom of the drop-down menu opened from the top left of the homepage).  This will generate the appropriate international price list, inclusive of duties and taxes.  Please be aware that we are unable to ship internationally from the UK website.  

International orders are processed in partnership with Global-e, a third-party service acting as your seller-on-record, allowing us to ship to destinations all around the world. After completing your Astley Clarke purchase, you will notice that your payment method is charged by “Global-e// Astley Clarke”. 

International purchases are subject to Global-e's terms and conditions and privacy policy,  which are clearly presented within the ‘checkout’ before you place your order. You can contact Global-e or write to them at 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

All international deliveries are sent via FedEx or DHL using a tracked service – you can track your parcel here.

We operate during normal working hours Monday to Friday.  For orders placed on a Saturday, Sunday or Bank Holiday the below timescales will apply from the next working day.

Orders may be subject to security checks, which may cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the despatch of your order.