Astley Clarke Returns Policy

You can return your order within 30 days for a full refund. 

• All items returned must be in new and unworn condition and in the original undamaged packaging
• Earrings are non returnable due to hygiene reasons
• Engraved, Made-­to­-order and Sample Sale items are non-returnable
• We're unable to offer returns on our Personalised Advent Calendars
• Sale items are eligible for exchange only, and cannot be returned for a refund
• Shipping charges, Gift bags and Gift cards are non-refundable
• If your order qualified for a free gift with purchase, it must also be returned for your refund to be processed. If the gift is not returned, we reserve the right to deduct the value of the gift from your refund
• Jewellery Sets: If you purchased your item as part of a set, be aware the full set must be returned

RETURN FEES

• UK orders: Online returns will be subject to a £5 return fee. Returns to our Monmouth Street Flagship store are free of charge.  
• International orders (EU): Returns from all non-UK addresses cost €15 This amount will be deducted from your refund when you use our prepaid label.
• International orders (Rest of World): Returns from all non-UK addresses cost £30 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label

• We aim to process all returns within 14 working days, once received back at our studio. Please note this may take longer during busier times of year
• You will receive an email once your return has been processed at our studio
• All refunds will be credited back to the original payment method. Please note it can take up to 7 working days for your credit card or bank to credit back your account
• All exchange orders will be shipped once we have processed your return
• If you have requested store credit, this will be applied on the day that your return is processed

Please note that we cannot refund any shipping charges and we are not responsible for any loss or theft of the item in transit. If you experience any issues with our prepaid returns label, please reach out to our Customer Service team at personalshopper@astleyclarke.com

If you should need any further support with returning an item please contact personalshopper@astleyclarke.com , providing as much information as you can. We aim to answer all email enquiries within 2 business days.