Warranty & Repairs
Repairs email address: repairs@astleyclarke.com
We are very sorry to hear this. We are delighted to provide our repairs service. We kindly ask if you would be able to send our repairs team an email with the following information:
- An image of your item highlighting the issue.
- Order reference / proof of purchase.
- Details of whom and where the item was purchased from, should the item have been gifted.
Once received our team will review and get back to you with our best available solution.
We aim to respond to all repair enquiries within 4 working days, responding with our recommended solutions moving forward.
1. Fill out our Repairs form with as many details as possible, notably the order number and what is wrong with the item.
2. As you are returning your item internationally, you can create your returns label through the Global-e portal.
3. Please send over the jewellery to the following address: Astley Clarke Ltd, Returns Department, 1-2 Junction Mews, W2 1PN.
Yes, we still provide our repairs service should your item be outside of the 24 month warranty.
Items outside of the 24 month warranty period will be subject to a repairs charge.
If no proof of purchase can be provided, the piece will be treated as being outside of warranty.
Yes, we provide a replating service for our vermeil pieces. This is a chargeable service.
Due to the delicate nature of gemstones our replating service is not available for all.
Hand-woven bracelets and enamel jewelry are incredibly heat sensitive and cannot be replated.
Please drop our repairs team an email for further information.
Unfortunately, we do not currently offer a resizing service for our rings or Biography bracelets.
Our repairs service is solely for Astley Clarke items only.
Please Note: Repairs are not accepted in our Concessions: Selfridges and Liberty.
We are happy to accept any Repair Returns in our Monmouth Store, or via post. Please drop our Repairs Team an email for any further information.
The Astley Clarke Warranty
Every piece of Astley Clarke jewelry is guaranteed for 24 months from the date of purchase subject to normal conditions of "wear and tear".
From our contemporary gemstone collections to our micro-mosaic inspired fashion fine diamond pavé pieces, each piece of Astley Clarke jewelry is designed using traditional hand-drawn techniques in our London Design Studio. All of our contemporary jewelry collections are hand-crafted using sterling silver and 18k gold-plated sterling silver plating, whilst our fashion fine collections use the finest quality 14k solid gold.
We are obsessed with colored gemstones and intricate diamond pavé which is why you will find them across all of our collections. As gemstones are a natural phenomenon, their color and composition may vary. We adhere to the Kimberley Process, sourcing our diamonds in the most ethical and environmentally responsible manner. Our fashion fine jewelry is hallmarked in the UK at the London Assay Office, fulfilling the requirements established by the law on Noble Metals.
Gold vermeil plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. Vermeil re-plating is not included in your warranty although we do offer a chargeable re-plating and polishing service on selected styles. Items adjusted by a person or company other than Astley Clarke or items returned for any reason other than a manufacturing fault will not be covered by your warranty.
Your Astley Clarke jewelry requires a little care and attention to keep it looking its best.
Find out how to care for your jewelry.