Warranty & Repairs
The Astley Clarke Warranty
When you purchase directly with Astley Clarke, your jewellery is automatically covered by a two-year warranty from the date of purchase.
During this time, if your piece develops a manufacturing fault, we’ll repair or replace it free of charge. These issues are rare and usually become apparent within the first few wears—but if something’s not right, we’re here to help.
Important Information About Our Warranty
While we want your piece to last a lifetime, some things fall outside of our warranty:
- Loss or accidental damage
- General wear and tear, this includes scratches, broken chains and clasps, tarnishing after 12 months
- Damage from improper use, cleaning, or storage
- Items that have been repaired or altered by another jeweller
- Purchases made through third-party retailers or stockists, if your item was purchased from another retailer, please contact them directly for support.
Out of Warranty Repairs
We do offer a repairs service for items that fall outside of the two-year warranty. All sample sale items are final sale and not eligible for warranty.
What if My Item Has Tarnished?
Gold-plated jewellery may naturally fade over time. The rate of wear depends on how the piece is worn and cared for. Tarnishing that occurs after 12 months is not covered by our warranty. However, we do offer a chargeable re-plating service and complimentary polishing on selected styles to help restore your piece.
Your Astley Clarke jewelry requires a little care and attention to keep it looking its best.
Find out how to care for your jewelry.
We are very sorry to hear this. We are delighted to provide our repairs service. We kindly ask if you would be able to send our repairs team an email with the following information:
- An image of your item highlighting the issue.
- Order reference / proof of purchase.
- Details of whom and where the item was purchased from, should the item have been gifted.
Once received our team will review and get back to you with our best available solution.
We aim to respond to all repair enquiries within 4 working days, responding with our recommended solutions moving forward.
1. Fill out our Repairs form with as many details as possible, notably the order number and what is wrong with the item.
2. As you are returning your item internationally, you can create your returns label through the Global-e portal.
3. Please send over the jewellery to the following address: Astley Clarke Ltd, Returns Department, 1-2 Junction Mews, W2 1PN.
Yes, we still provide our repairs service should your item be outside of the 24 month warranty.
Items outside of the 24 month warranty period will be subject to a repairs charge.
If no proof of purchase can be provided, the piece will be treated as being outside of warranty.
Yes, we provide a replating service for our vermeil pieces. This is a chargeable service.
Due to the delicate nature of gemstones our replating service is not available for all.
Hand-woven bracelets and enamel jewelry are incredibly heat sensitive and cannot be replated.
Please drop our repairs team an email for further information.
Unfortunately, we do not currently offer a resizing service for our rings or Biography bracelets.
Our repairs service is solely for Astley Clarke items only.
Please Note: Repairs are not accepted in our Concessions: Selfridges and Liberty.
We are happy to accept any Repair Returns in our Monmouth Store, or via post. Please drop our Repairs Team an email for any further information.
Repairs email address: repairs@astleyclarke.com