3-5 working days, a signed-for service delivered by DPD or Royal Mail.

We will email you within 2 working days to advise collection is ready. Order by 11am for next working day collection.

 Order by 1pm for next working day delivery. If you place your order for next day delivery on a weekend, it will be processed on the next working day.

Exclusions: Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands, and the following postcodes with a two day delivery as standard: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3.

Order by 11am for next working day delivery.

Exclusions: Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands, and the following postcodes with a two day delivery as standard: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3.

Order by 11am for same day delivery, excluding Bank Holidays and weekends.

The London delivery services are avaliable for the following London postcodes: E1, E2, E3, E8, E9, E14, E15, EC1, EC2, EC3, EC4, N1, N4, N5, N6, N7, N16, N19, NW1, NW3, NW5, NW6, NW8, SE1, SE5, SE8, SE11, SE14, SE15, SE16, SE17, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, W1, W2, W3, W4, W6, W8, W9, W10, W11, W12, W14, WC1, WC2.

Standard International Delivery:

We offer free shipping on all international orders. If you are in the UK and want to ship internationally you will need to select the destination country at the top of the screen on desktop and bottom of the main menu on mobile devices. This will direct you to our international website and will generate the international price list where duties and taxes are included, we cannot ship internationally from the UK website.

All international deliveries are sent FedEx or DHL and tracked, please allow

Europe - Up to 4 working days
USA - Up to 4 working days
Rest of World - Up to 6 working days

Excludes: Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Switzerland and Portugal - due to custom restrictions in place for Precious Metals.

*Global Deliveries sent via Fedex or DHL.

We offer free international shipping on all orders worldwide.

Excludes: Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Switzerland and Portugal - due to custom restrictions in place for Precious Metals.

Our Offices are closed over the weekend. Orders placed on Saturday/Sunday will be processed the Next Working Day.

Orders may be subject to security checks, which can cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the despatch of your order.

Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

We are partnered with Global-e, who are a third-party service acting as your seller-on-record, allowing us to ship to destinations all around the world. After completing your Astley Clarke purchase, you will notice that your payment method is charged by **Global-e// Astley Clarke**, and your purchase is subject to Global-e's terms and conditions and privacy policy (which will be clearly presented in checkout before you place your order).

You can contact Global-e or write to them at 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

If you have placed an order for delivery outside of the UK, you can track the progress of your order here.

Unfortunately due to newly imposed duties and taxes on higher value items there is a spend limit for shipments to Turkey of EUR150. We apologies for any inconvenience this causes

All jewellery, excluding personalised items and earrings, returned within 30 days of purchase is eligible for a refund or exchange.

Unfortunately we are not able to refund or exchange items personalised with engraving or earrings, due to hygiene reasons.

We offer FREE return labels for the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, UAE, UK, USA.

Please note that a refund for a UK based order will have a £5.00 charge, which will be deducted from your refund amount.  For international orders, a $10.00 equivalent returns fee will be deducted from your refund amount. 

For more information about international returns, please visit Returns & Exchanges.

We ship globally from our studio in London UK. You will receive a shipping confirmation email with a tracking number. All prices on our website include duties & taxes, there are no additional fees due upon receipt of your package.

UK Standard delivery

- Order by 12pm (GMT) on Tuesday 25th March 2025.

UK Fastrack delivery (Lockets & Personalised items)

UK Next day delivery (Non-Personalised items)

- Order by 1pm (GMT) on Thursday 27th March.

Exclusions: Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands, and the following postcodes with a two day delivery as standard: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3.

For personalised items such as engraved items allow 2-3 days processing time in addition to the above standard delivery timescales.

Absolutely. You will receive an email with a tracking number once your order is shipped.

Note that all orders require a signature at delivery. If there is no one to sign for the package, the delivery might be delayed.

We ship to the following countries (listed below in alphabetical order).

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Sweden, Taiwan, U.A.E., United States.

We are unable to ship to P.O. boxes 

*We are currently not shipping to Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Switzerland and Portugal - due to custom restrictions in place for Precious Metals.

Restrictions on International Deliveries to Turkey - Please be aware that there is a spend limit for shipments to Turkey of EUR150. We apologise for any inconvenience this may cause. 

Deliveries to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands, and the following postcodes operate with a two day delivery as standard: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3

Orders for international delivery must be placed via our international website – select your destination country on the website homepage (found at the bottom of the drop-down menu opened from the top left of the homepage).  This will generate the appropriate international price list, inclusive of duties and taxes.  Please be aware that we are unable to ship internationally from the UK website.  

International orders are processed in partnership with Global-e, a third-party service acting as your seller-on-record, allowing us to ship to destinations all around the world. After completing your Astley Clarke purchase, you will notice that your payment method is charged by “Global-e// Astley Clarke”. 

International purchases are subject to Global-e's terms and conditions and privacy policy,  which are clearly presented within the ‘checkout’ before you place your order. You can contact Global-e or write to them at 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

All international deliveries are sent via FedEx or DHL using a tracked service – you can track your parcel here.

We operate during normal working hours Monday to Friday.  For orders placed on a Saturday, Sunday or Bank Holiday the below timescales will apply from the next working day.

Orders may be subject to security checks, which may cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the despatch of your order.

All jewellery, excluding personalised items and earrings, returned within 30 days of purchase is eligible for a refund or exchange.

Unfortunately we are not able to refund or exchange items personalised with engraving or earrings, due to hygiene reasons.

For more information about international returns, please visit Returns & Exchanges.

Returns charges:

We are partnered with Global-e, who are a third-party service acting as your seller-on-record, allowing us to ship to destinations all around the world. After completing your Astley Clarke purchase, you will notice that your payment method is charged by **Global-e// Astley Clarke**, and your purchase is subject to Global-e's terms and conditions and privacy policy (which will be clearly presented in checkout before you place your order).

You can contact Global-e or write to them at 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

If you have placed an order for delivery outside of the UK, you can track the progress of your order here.

Unfortunately due to newly imposed duties and taxes on higher value items there is a spend limit for shipments to Turkey of EUR150. We apologies for any inconvenience this causes

All jewellery, excluding personalised items and earrings, returned within 30 days of purchase is eligible for a refund or exchange.

Unfortunately we are not able to refund or exchange items personalised with engraving or earrings, due to hygiene reasons.

We offer FREE return labels for the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, UAE, UK, USA.

Please note that a refund for a UK based order will have a £5.00 charge, which will be deducted from your refund amount.  For international orders, a $10.00 equivalent returns fee will be deducted from your refund amount. 

For more information about international returns, please visit Returns & Exchanges.