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A World of Service at Astley Clarke

Please contact +44 (0)20 7706 0060 or email Personal Shopper

DELIVERY & RETURNS

Please be aware that all deliveries need to be signed for, so do ensure there will be someone at the delivery address.

Delivery SummaryOrder BeforeReceived by you ...£
Standard UK3pm2-3 working daysFREE
Next Day UK1pmNext Day (excl. Sat/Sun and Bank Holidays)£9.95
London Same Day1pmSame Day by 6pm£20.00
London Evening1pm6pm - 10pm£12.95
European Delivery3-5 working days£12.95
International Delivery3-5 working days£19.95

The European and International delivery options become available once you select a non-UK country as part of the delivery address.

Standard UK Delivery: £5.95

UK orders using the standard delivery option will arrive within 5 working days.

European Delivery Service: £12.95

Delivery to European countries will take 3-5 working days.

International Delivery Service: £19.95

Please allow 3-5 working days for international delivery.

Non-EU orders are exclusive of VAT. VAT (20%) is removed from your order at checkout.

The following countries are exempt from duty: Canada and USA

Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer.

Further Information

Orders may be subject to security checks, which can cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the dispatch of your order.

Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.

To check on the status of an order or verify delivery, please call +44 (0)20 7706 0060

Transactions are processed in pounds sterling.

Returns

Free Returns: To return or exchange an item please complete the Returns Form (which is included in your delivery) and enclose it with the item(s) to be returned. Free UK return labels are included with your delivery. Click for more information on returning or exchanging items.

© Astley Clarke Limited 2015