Warranty & Repairs

Repairs email address: repairs@astleyclarke.com

My item has broken. Can I get it repaired?

We are very sorry to hear this. We are delighted to provide our repairs service. We kindly ask if you would be able to send our repairs team an email with the following information:

  1. An image of your item highlighting the issue.
  2. Order reference / proof of purchase.
  3. Details of whom and where the item was purchased from, should the item have been gifted.

Once received our team will review and get back to you with our best available solution.

How long until I receive a response?

We aim to respond to all repair enquiries within 4 working days, responding with our recommended solutions moving forward.

How do I return my item for repair?

1. Fill out our Repairs form with as many details as possible, notably the order number and what is wrong with the item.

2. Generate your free returns label by filling in the relevant details. The returns label will give you a QR code to take to your local Royal Mail post office. This does not need to be printed. If you are returning your item internationally, you can create your returns label through the Global-e portal.

3. Please send over the jewellery to the following address: Astley Clarke Ltd, Returns Department, 1-2 Junction Mews, W2 1PN.

Do you still offer repairs if they are outside of the 24 month warranty?

Yes, we still provide our repairs service should your item be outside of the 24 month warranty.

Items outside of the 24 month warranty period will be subject to a repairs charge.

If no proof of purchase can be provided, the piece will be treated as being outside of warranty.

Do you offer a resizing service?

Unfortunately, we do not currently offer a resizing service for our rings or Biography bracelets.

Do you offer repairs for non-Astley Clarke jewellery?

Our repairs service is solely for Astley Clarke items only.

Please Note: Repairs are not accepted in our Concessions at Selfridges and Liberty. 

We are happy to accept any Repair Returns in our  Monmouth Store, or via post.  You can get in touch with our Repairs Team via email for any further information.

The Astley Clarke Warranty

Every piece of Astley Clarke jewellery is guaranteed for 24 months from the date of purchase subject to normal conditions of "wear and tear".

From our contemporary gemstone collections to our micro-mosaic inspired fashion fine diamond pavé pieces, each piece of Astley Clarke jewellery is designed using traditional hand-drawn techniques in our London Design Studio. All of our contemporary jewellery collections are hand-crafted using sterling silver and 18ct gold-plated sterling silver plating, whilst our fashion fine collections use the finest quality 14ct solid gold.

We are obsessed with coloured gemstones and intricate diamond pavé which is why you will find them across all of our collections. As gemstones are a natural phenomenon, their colour and composition may vary. We adhere to the Kimberley Process for our natural diamonds, sourcing our diamonds in the most ethical and environmentally responsible manner. Our fashion fine jewellery is hallmarked in the UK at the London Assay Office, fulfilling the requirements established by the law on Noble Metals.

Gold vermeil plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. Vermeil re-plating is not included in your warranty although we do offer a chargeable re-plating and complimentary polishing service on selected styles. Items adjusted by a person or company other than Astley Clarke or items returned for any reason other than a manufacturing fault will not be covered by your warranty.

Your Astley Clarke jewellery requires a little care and attention to keep it looking its best.

Find out how to care for your jewellery.