Warranty & Repairs
The Astley Clarke Warranty
When you purchase directly with Astley Clarke, your jewellery is automatically covered by a two-year warranty from the date of purchase.
During this time, if your piece develops a manufacturing fault, we’ll repair or replace it free of charge. These issues are rare and usually become apparent within the first few wears—but if something’s not right, we’re here to help.
Important Information About Our Warranty
While we want your piece to last a lifetime, some things fall outside of our warranty:
- Loss or accidental damage
- General wear and tear, this includes scratches, broken chains and clasps, tarnishing after 12 months
- Damage from improper use, cleaning, or storage
- Items that have been repaired or altered by another jeweller
- Purchases made through third-party retailers or stockists, if your item was purchased from another retailer, please contact them directly for support.
Out of Warranty Repairs
We do offer a repairs service for items that fall outside of the two-year warranty. All sample sale items are final sale and not eligible for warranty.
What if My Item Has Tarnished?
Gold-plated jewellery may naturally fade over time. The rate of wear depends on how the piece is worn and cared for. Tarnishing that occurs after 12 months is not covered by our warranty. However, we do offer a chargeable re-plating service and complimentary polishing on selected styles to help restore your piece.
Your Astley Clarke jewellery requires a little care and attention to keep it looking its best.
Find out how to care for your jewellery.
We are very sorry to hear this. We are delighted to provide our repairs service. We kindly ask if you would be able to send our repairs team an email with the following information:
- An image of your item highlighting the issue.
- Your order number or proof of purchase.
- If the item was a gift, please include details of who purchased it and where.
Once received, our team will carefully review your request and respond with the best solution and next steps.
Yes, we still provide our repairs service should your item be outside of the 24 month warranty.
Items outside of the 24 month warranty period will be subject to a repairs charge.
If no proof of purchase can be provided, the piece will be treated as being outside of warranty.
Unfortunately, we do not currently offer a resizing service for our Rings, Bracelets or Necklace Chains.
Our repairs service is solely for Astley Clarke items only.
Repairs usually take 3-4 weeks once received back by our team. Once your item has been received for repair and assessed a member of the team will be in touch with next steps.
Your item can be posted back to you at your chosen address, we use a tracked postal service or if you prefer you can opt to collect from our Monmouth Store.
Please note that we are able to hold your item for up to one year, unless an extension has been arranged with a member of our team. If we do not hear back from you within this timeframe, we reserve the right to recycle or responsibly dispose of your piece. Should you require an extension, please contact us at repairs@astleyclarke.com
Please Note: Repairs are not accepted in our Concessions at Selfridges and Liberty.
We are happy to accept any Repair Returns in our Monmouth Store, or via post. You can get in touch with our Repairs Team via email for any further information.
Repairs email address: repairs@astleyclarke.com